Had a problem with CENTRAL PAYMENT and they fixed the problem!!!

A few day ago I called Central Payment to inform them that I was closing my store and no longer needed the Merchant Credit processing.  I was told to fax in a notice to them that I wanted to cancel.  A day later I got a call from one of their representatives who told me that there would be a $300 cancellation fee and that fee would be automatically taken out of my bank account.  The representative said that if I got my landlord to submit a letter to them that I was closing they would refund $150 – making the cancellation fee come to a total of $150.00  – I had been a customer for 5 years and had not problems with this company -  this cancellation fee made no sense to me and certainly seemed to be a total rip off.  What I got back was an email from the representative – restating what had been said on the phone:

Dear Ronald Headly,

Per our conversation. In order to reduce your early termination fee of $300.00 to $150.00, we need a signed letter from your landlord stating that the business is closed. Once information is verified, we will be able to reduce your fee.

Best Regards,

xxxxxxxxxxxxxxxxx

Merchant Relations

1-800-449-8012 ext. xxxx

Needless to say I was “not a happy camper” in fact I was furious – some of you may have seen the original post, and tweet – it just did not make any sense to me that I was going to get hit with a cancellation fee with a company I had done business with for 5 years and that I would have to get my landlord involved by writing them a letter that  in fact my business was closed just to reduce the fee by half.

I am HAPPY TO REPORT that everything changed today!!!   I got an email from   Nery Espinal – Merchant Relations – Central Payment asking me to call.  I phoned him —–  He apologized and offered to remove the cancellation fee TOTALLY – THANKS SO MUCH NERY ESPINAL.

I can once again recommend Central Payment as a Merchant Credit Solution for in-house credit processing  as I have in the past – there was a problem and Mr. Espinal made it right.  Here is the email he just sent me;  plus he spelled my last name correctly-that is good customer support and paying attention to details:

Mr. Headley,

It was a pleasure speaking with you this morning. I appreciate your remarks and am glad we were able to correct any misunderstandings. As per our conversation your account has been closed with no cancellation fee. You will only be responsible for the monthly processing fees for the month of October 2011.

If you don’t mind, please email me when you have addressed the postings online so that I may update my executives. Feel free to keep my information in your records should you find the need to accept credit cards again in the future.

Best regards,

Nery Espinal

Merchant Relations

Central Payment

Phone: (800) 449-8012 Ext 7369

Fax: (866) 618-8284

Email: nespinal@cpay.com

The entire post has been updated with the original link in tact so anyone clicking on the link will see this update rather than the original post – so far as I am concerned I am happy to report I have had a change of mind and the Mr. Espinal has made that possible today.

Tags: Appology, Central Payment, rip odd